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Last updated: —
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Questions Asked
1,890
↘ -6%
change
2,002
prev. 30d
First Response Time
(chat+email)
5m:58s
↗ 53%
change
3m:54s
prev. 30d
KE Time to Resolution
6m:10s
↘ -15%
change
7m:18s
prev. 30d
Total Time to Resolution
22m:04s
↗ 2%
change
21m:39s
prev. 30d
Team Response Time
2m:49s
↘ -7%
change
3m:02s
prev. 30d
Average Team
messages / requests
3.0
↘ -6%
change
3.2
prev. 30d